Last updated: August 2026
Because seafood is a perishable product, our returns policy is designed around freshness and food safety.
Damaged, incorrect or quality issues
If your order arrives damaged, incorrect, or not fresh, please contact us within 24 hours of delivery with your order number and a photo of the product. We will verify and arrange a replacement or refund.
Non-returnable items
For hygiene and safety reasons, perishable seafood cannot be returned once accepted in good condition. This does not affect your rights in the case of damaged or defective goods.
Order cancellation
You may cancel an order before it is dispatched by contacting us as soon as possible. Once an order has been packed and dispatched, it cannot be cancelled.
Refunds
Approved refunds are processed to your original payment method, typically within 5–7 business days. For cash-on-delivery orders, we will arrange an alternative refund method.
How to raise a request
Email support@healthfitfood.com or use our Customer Support form with your order number and details.